Thank you for shopping at CH Boutique. If you are not completely satisfied with your purchase, we’re here to help.

Returns

You can return your purchase with 14 days from the day you received your order. If you received your purchase more than 14 days ago, we unfortunately can’t offer refunds or exchanges anymore.

You’re eligible for a return if your item is unused and in the same condition as you’ve received it. It has to be in its original packaging. We will also need proof of purchase or a purchase receipt.

Some types of products can’t be returned.

These types of products include:

• Earrings
• Underwear
• Swimwear
• Beauty Products

Refunds

Once we received your returned purchase we will inspect it and notify you via e-mail that we’ve received your returned item. We’ll also let you know if your refund is approved or rejected.

If the return is approved, we will issue a refund to the original method of payment. The time it takes for you to receive the credit depends on your credit card issuer’s policy.

Items on sale

Unfortunately, we won’t be able to offer refunds for sale items.

Exchanges

If your purchase is damaged or if you ordered the wrong size, we can replace the items for you. Please get in touch by sending us an e-mail at carmen@chboutique.co.za within 7 days after you received your purchase.

Shipping

Please mail your product to 5 Newbury Close, Parklands, 7441 to return your purchase.

You will be responsible for the shipping costs to return your products. We recommend to ship the product via a traceable carrier and to keep the proof of shipment.

Shipping fees are non-refundable. If your refund is approved, the cost of shipping will be deducted from the refund amount.